Retail Associate

You'll be able to contribute, develop, and learn from a growing needlepoint lifestyle brand. We pride ourselves in high-touch customer service and look forward to bringing on members to our team. This role will be pivotal as we continue to round out the Penny Linn team.

We are a rapidly growing small business. The work you produce and the relationships you form will directly impact the company's success. We're looking for someone who gets excited about the opportunity to join a close-knit team and take this business to the next level. We value creative minds with an entrepreneurial spirit, and you should be agile enough to juggle multiple priorities in a fast-paced environment.

• Greet all customers warmly and create a welcoming, inclusive environment within Penny Linn retail spaces
• Provide knowledgeable, attentive customer service, including assistance with canvas selection, threads, and basic project guidance
• Educate customers on products, techniques and store offerings, tailoring recommendations to individual needs and skill levels
• Maintain a clean, organized and visually appealing sales floor, including restocking merchandise and tidying displays
• Accurately process sales through the Shopify POS system
• Assist with receiving and stocking new inventory as needed
• Support in-store events, classes and community programming, including setup, customer assistance and breakdown
• Work collaboratively with the store team to ensure store goals and coverage needs are met
• Represent the Penny Linn brand with professionalism, enthusiasm, and a passion for needlepoint

• Strong customer service and communication skills
• Attention to detail
• Friendly and energetic
• Good organization skills
• Self-starter
• Experienced needlepointer
• Able to comfortably lift 30+ lb boxes

Customer service: 1 year preferred. Needlepointing: required.